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Jewelry Care

Jewelry Care

Fine jewelry tells a story. This story deserves to be preserved and retold time and time again. However the effects of wear, dirt, pollution, and accidents take their toll on your precious heirlooms. Platinum and gold surfaces become scratched or dull, prongs and settings begin to show wear, clasps wear out. Like any relationship, your jewelry needs to be attended and cared for. At Stonehaven our craftsmen are trained to repair and preserve your jewelry so that the story of extravagant love will continue to be enjoyed.

How do I care for my jewelry?

Professional cleanings are recommended as often as two to three times a year. We encourage you to bring your Stonehaven jewelry back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewelry care: cleaning gemstones, restringing pearls and general repairs. When in doubt, bring it in to Stonehaven. We will happily clean and inspect your jewelry. We are here to advise you on the best ways to insure that your story of extravagant love is around for generations to come.

How can I check on the status of my repair?

To check the status of your repair, please contact us at 919 462 8888. We are available 10:00am-6:00pm EST Monday-Friday and 10:00am-5:00pm EST Saturday. If you leave a message after hours, we will contact you the next day.

How do I care for my diamond?

Stonehaven suggests that your ring receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, Stonehaven recommends the occasional use of a nonabrasive cleaner for diamond jewelry. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewelry with stones other than diamonds will need other care.

How do I care for my Stonehaven sterling silver?

Sterling silver is a precious metal and may require cleaning from time to time. For more information on how to clean and polish your sterling silver jewelry please visit our gallery.

How should I store my silver?

Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.

How do I care for my cultured pearls?

Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Stonehaven cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

How do I get an appraisal for my Stonehaven merchandise?

Stonehaven offers the service an independent appraiser. Please call 919.462.8888 to schedule an appointment.